FAQ
Common questions
These answers are public. You do not need to sign in to read them.
Is there an application fee?
Applicants pay a non-refundable application fee calculated from identity-verification and document-signing costs. The exact total is shown before checkout and increases for each additional person who requires verification. Landlord, agency, legal, deposit, and service-charge amounts are separate.
Can tenants pay rent online?
Yes. Tenants can pay securely using cards or Nigerian bank transfers. Every payment includes a receipt.
Can I verify tenants with NIN?
Yes. PropPortal supports tenant identity verification workflows, including secure NIN checks.
Does PropPortal support yearly rent?
Yes. PropPortal supports annual rent, monthly rent, service charges, deposits, lease renewals, and payment records.
How do landlord payouts work?
Rent can be connected to verified payout accounts so landlords receive funds while fees and records stay organized.
Can I manage multiple properties?
Yes. You can manage multiple properties, units, tenants, leases, documents, and maintenance requests.
Can I add tenants who already live in my units?
Yes. On every plan you can onboard an existing tenant to a vacant unit without a full application. If they prepaid rent before PropPortal, check “Tenant already paid rent offline” and set rent paid through — only that rent period is credited; caution and other fees are still paid online.
Can I export reports for my accountant?
Yes. Reports cover rent collection, expenses, owner statements, and operational records.
Are there hidden fees on rent payments?
Subscriptions carry no PropPortal booking commission. Short-Stay Flex instead deducts a disclosed percentage from completed direct bookings. Business and above include short-stay tools at 0% PropPortal commission.
What is PropPortal Managed?
PropPortal Managed is full-service property management: we run day-to-day operations for a disclosed percentage of collected rent, with no monthly SaaS fee.
Does PropPortal sell event-center software?
Yes. PropPortal Events is a separate product for venue operators, with its own plans plus a disclosed fee on verified online hall bookings.
Does PropPortal support construction projects?
Yes. PropPortal Construction is a separate subscription product for project owners, developers, builders, and invited project teams. Construction access does not grant rental property-manager access.
How does PropPortal handle suspicious-property evidence?
Renters can report suspicious properties without a reporting fee. Uploaded evidence is quarantined and malware-scanned before authorized PropPortal staff can download it for review.
Do I need to install an app?
The PropPortal Nigeria iPhone app is live on the App Store. On Android, use propportal.app in Chrome or add the site to your home screen. The Android app is not publicly available on Google Play yet.
Prefer the website? Save it to your home screen for one-tap access:
iPhone / iPad (Safari)
- 1Open PropPortal in Safari (not Chrome or another browser).
- 2Tap the Share button (square with an upward arrow).
- 3Scroll the share sheet and tap Add to Home Screen.
- 4Edit the name if you like, then tap Add.
Android (Chrome)
- 1Open PropPortal in Chrome.
- 2Tap the menu (⋮) in the top-right corner.
- 3Tap Install app or Add to Home screen.
- 4Confirm — PropPortal opens full-screen like an app.
On iPhone, use Safari — “Add to Home Screen” is not available the same way in other browsers.
Who operates PropPortal?
PropPortal is operated by PROPPORTAL DIGITAL SOLUTIONS LIMITED, a Nigerian-registered company (RC 9653334).
Still unsure? Contact us · Help